Shipping policy

SHIPPING POLICY

Last updated: August 27, 2026

This Shipping Policy explains how orders placed through risr.store are processed and delivered. “UrbanNestLLC,” “we,” “us,” and “our” refer to [LEGAL BUSINESS NAME], doing business as RISR.

ORDER PROCESSING

Orders are reviewed and prepared for shipment after payment has been successfully authorized.

The processing timeframe applicable to your order will be displayed at checkout or communicated in your order confirmation. Orders are generally not processed on weekends or public holidays.

Unless a different shipment timeframe is clearly stated when you place your order, we will ship your order within the period required by applicable law. For United States orders, this generally means within 30 days after receiving a properly completed order.

SHIPPING LOCATIONS

We ship only to destinations available for selection during checkout. If your country, state, province, territory, or postal code is not accepted during checkout, we are currently unable to ship to that destination.

SHIPPING COSTS

Available shipping methods and charges are calculated and displayed at checkout before payment. Shipping charges, promotional shipping offers, and eligibility thresholds may vary by destination and order value.

DELIVERY ESTIMATES

Any delivery estimate shown at checkout begins after the order has been processed and transferred to the carrier.

Delivery dates are estimates and are not guaranteed unless expressly stated otherwise. Weather, customs processing, carrier disruptions, holidays, incorrect addresses, and other events outside our reasonable control may affect delivery. We will continue to honor any rights available to you under applicable consumer law.

ORDER TRACKING

When tracking is available, tracking information will be sent to the email address or telephone number supplied during checkout. Tracking information can take additional time to become active after the shipping label is created.

Please confirm that your contact information is accurate so that you can receive order and delivery updates.

ADDRESS ACCURACY AND CHANGES

Customers are responsible for entering a complete and accurate delivery address.

Contact us immediately at [SUPPORT EMAIL] if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the carrier.

If a package is returned because the address was incomplete, incorrect, refused, or undeliverable, contact us to discuss available reshipment or refund options. Additional shipping charges may apply where permitted by law.

INTERNATIONAL ORDERS, CUSTOMS, AND DUTIES

International orders may be subject to customs inspections, import duties, taxes, brokerage fees, or other government charges.

Unless checkout expressly states that duties and taxes are included, these charges are not included in the product price or shipping charge and are the responsibility of the recipient. Customs requirements and processing times vary by destination.

DELAYED OR UNAVAILABLE ORDERS

If we learn that we cannot ship within a timeframe promised when you placed the order, we will notify you using the contact information provided at checkout.

Where required by applicable law, you will be offered the choice to:

  1. Accept the revised shipment date; or

  2. Cancel the affected unshipped order and receive a prompt refund to the original payment method.

If an item becomes unavailable before shipment, we may cancel the affected item and issue a refund. We will not substitute a materially different product without your authorization.

LOST, DAMAGED, OR INCORRECT PACKAGES

Inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us at [SUPPORT EMAIL] as soon as reasonably possible and include:

  • Your order number;

  • A description of the problem;

  • Photographs of the product and packaging, when relevant; and

  • Any available carrier or tracking information.

We will review the circumstances and provide an appropriate remedy in accordance with our Return and Refund Policy and applicable law.

If tracking shows that a package was delivered but you cannot locate it, first check the delivery area, ask members of your household, and contact the carrier. You may then contact us for assistance.

SEPARATE SHIPMENTS

Items from the same order may occasionally arrive in separate packages. When available, separate tracking information will be provided for each shipment.

RETURNS

Shipping-related returns are also subject to the RISR Return and Refund Policy available at:

https://risr.store/policies/refund-policy

CONTACT US

Questions about an order or this Shipping Policy can be directed to:

RISR
Operated by: UrbanNest LLC
Email: info@urban-nest.online
Mailing address: 1008 Ravendale Ct. Naperville IL 60540 US
Telephone: